Processing Times

• Orders are typically roasted and shipped within 1–3 business days after purchase.

• Orders placed on weekends or holidays will be processed the next production day.

• During busy seasonal periods or limited releases, processing times may be slightly longer.

Shipping Rates & Methods

• Shipping costs are calculated at checkout based on weight, delivery address, and the carrier’s current rates.

• We currently ship via USPS and UPS. At checkout, you’ll see the available shipping options for your order.

• From time to time, we may offer free or discounted shipping promotions, which will be clearly noted on our site.

Delivery Times

• Most orders within the U.S. arrive within 2–5 business days once shipped, depending on the carrier and destination.

• Delivery estimates shown at checkout are provided by carriers and are not guaranteed.

Risk of Loss & Damaged Packages

• Once your order is transferred to the shipping carrier, title and risk of loss pass to you.

• If your package is lost or damaged in transit, please contact us at contact@firelightcoffee.com. We’ll work in good faith to assist you with a claim through the carrier.

International Shipping

• At this time, we only ship within the United States.

Address Accuracy

• Please double-check your shipping address at checkout. Firelight Coffee is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Questions

If you have questions about your order or shipping, please reach out to us at:
contact@firelightcoffee.com

(404) 981-4930