If you’re not happy with your Firelight Coffee purchase, let us know and we’ll do our best to fix it. Our return window extends for 30 days. If 30 days have elapsed since your purchase, we cannot offer a refund or exchange. Should you receive brewing equipment or other merchandise in a damaged or defective condition, please reach out to us immediately so we can explore the best way to resolve it.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@firelightcoffee.com. Please note that returns will need to be sent to the following address:
Firelight Coffee
3800 Wendell Dr SW
Ste 105
Atlanta, GA 30336
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contact@firelightcoffee.com.

Damages and issues
Please inspect your order upon reception and contact us immediately at contact@firelightcoffee.com if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (coffee) and custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Subscriptions
Each subscription delivery is roasted to order, so we can't refund a delivery once it has been charged. If something is wrong with it, tell us and we'll make it right. You can cancel anytime before your next billing date and you won't be charged again. If you cancel a prepaid subscription, we'll refund the deliveries that haven't shipped yet.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@firelightcoffee.com.